FAQ

Product Questions

 

Q: How are the frames constructed?
Our frames are made of 100% solid hardwoods which vary from piece to piece depending on the unique requirements of the design. 5/4” kiln-dried Alder is used most often for its high-density and strength. Our frames are glued, screwed, stapled and corner blocked, No-Sag sinuous wire springs and Clips that are embedded into the wooden frame. In some cases, we will use jute webbing, and burlap and/or dacron. We use Maple, Oak, Walnut on all our exposed frames.

 

Q: What type of fill is used?
In most cases, we use Cal 117 1.8 density foam with 10/90 goose feather and down wrap on all our cushions unless otherwise specified.

 

Q: What rubs are the fabrics?
Most of our fabrics have a minimum of 25,000 rub counts and some as high as 150,000. Please contact our customer service representatives for specific fabric rub counts, if required.

 

General Questions

 

Q: Do you sell to directly to consumers?
Currently, we sell only to industry professionals.

 

Q: How do I find a showroom and/or sales representative?
Please contact Bassman Blaine at info@bassmanblaine.com or call (714) 431-1190.

 

Q: Can you send me a catalog?
Our catalogs are available to industry professionals only. Please contact your Bassman Blaine representative or Info@bassman-blaine.com

 

Q: What are your lead times?
Most items will ship in about six weeks. Once you request a quote, we will confirm lead times.

 

Q: What is the minimum order?
We currently do not have minimum order requirements.

 

Q: How can I change or cancel an order?
Please contact your Bassman Blaine representative or email us directly at info@bronsoncouture.com within 24 hours.

 

Q: Do you have a quick-ship program or rush orders?
Because all pieces are made to order, we do not have premade items available for quick-ship. We do, however, guarantee delivery within 2-3 weeks for a 20% rush fee. Please contact our customer service representatives for more details.

 

Q: Is there a timeframe to file a claim for damage?
Please notify us immediately if an item is defective or damaged upon delivery. All claims must be made within 48 hours with the shipping company, otherwise the item becomes final sale.

 

Q: What is your return policy?
Bronson Couture will accept returns of defective merchandise, however all orders are final sale.

 

Shipping Questions

 

Q: What type of quality control is performed on the product?
Every piece is inspected by our quality control team and a supervisor prior to leaving our warehouse.

 

Q: Where is the item shipped from?
All our pieces are shipped from our Los Angeles warehouse. Will call is available but we need 48 hour notice prior to pickup

 

Q: Will my items be shipped at the same time?
All items will be shipped together, unless otherwise specified.

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